What are your prices?

The price depends on the material, shape and what decoration, the special shape will increase the processing cost, the regular flat bottom style is more price competitive, we will provide the best price that meets your requirements according to your needs

Do you have a minimum order quantity?

Bamboo collections, minimum quantities will be 2000pcs of each, for PLA collections, minimum quantities will be 12000pcs of each, if you have special request looking in smaller quantities, please contact anna.kat@sustainable-bamboo.com

Can you supply the relevant documentation?

Yes, we will provide Invoice, Packing list, Airway Bill, Testing(internal) report as regular documents,  Country of origin, COC(certificate of confirmity) GSP(Certificate of Origin), MSDS, Voluntary certification support for(Ecocert, Cosmos, BDIH, Vegan etc.) will be additional asked documents.

What is the average lead time?

For samples, the lead time is about 7-10days. For mass production, the lead time is 45-60 days after receiving the deposit payment. The lead times become effective when (1) we have received your deposit, and (2) we have got your final approval products. If our lead times do not work with your deadline, please go over your requirements with our sales dept. In all cases we will try to accommodate your needs.

What kinds of payment methods do you accept?

You can make the payment to our bank account,  regularly we do 50% deposit, 50% balance before delivery. If for special required, please reach to anna.kat@sustainable-bamboo.com.

What is the product warranty?

We guarantee our materials and functions. To ensure our professional testing and production control,We also offer an after-sales service team to monitor the after-sales situation of the products in order to guarantee your hassle-free service from the start of our partnership to the products' after-sales.

Do you guarantee safe and secure delivery of products?

Yes, we always use customized packing pallete to pack our each style of the products, ensure they are in safety packaging. We also use constant temperature container for some special products like PLA to ensure they keep good quality after long time transportation.For logistics, we use global guaranteed partner for many years, if you have the nominated one,we are pleased operated by your instructions.